Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
eWallet
The eWallet is a digital account created by parents or guardians to prepay for a student’s purchases at an in-school Ignatius Book Fair.
To use an eWallet, you must be at least 18 years old and a legal resident of the United States. Only parents or legal guardians may register and fund an eWallet, and funding must be done via a valid credit or debit card.
The minimum deposit to open or fund an eWallet is $10. Purchases can be made in set denominations of $10, $20, $25, or $50. Funds are non-refundable, non-transferable, and may only be used by the designated student.
eWallet funds may be spent at the Fair. Unused balances may not be returned; please refer to the most current policy regarding expiration or minimum balance.
Multiple contributors are allowed to fund a single eWallet, and all contributions are visible through your Ignatius Book Fair account. Each student may have one unique eWallet per Fair.
The eWallet service is provided “as is” with no warranties, and liability is limited to the fullest extent permitted by law. By using the eWallet, you agree to waive class action claims. All disputes are governed by California law and must be brought in California courts. No jury trials or class-wide claims are permitted.
These terms incorporate the Ignatius Book Fair standard Privacy Policy. Ignatius Book Fair may amend these terms at any time, and continued use of the eWallet constitutes acceptance of any changes.
You are responsible for securing access to your eWallet. Ignatius Book Fair may suspend activity if fraud is suspected. By participating, you agree to indemnify and hold Ignatius Book Fair harmless from any related claims.
Ave Dollars
AVE Dollars are a digital rewards currency that schools earn by hosting in-person or virtual Book Fairs. These rewards can be redeemed for books, giving schools a flexible way to reinvest in their communities.
The amount earned depends on sales. For sales between $0 and $5,999, schools receive 20% back in AVE Dollars or have the option to choose 10% cashback. For sales of $6,000 and up, the reward jumps to 40% in AVE Dollars or 20% cashback. All online sales earn 30% in AVE Dollars, and there is no cashback option for online-only transactions.
AVE Dollars are subject to expiration. Any rewards earned between January 1 and June 30 will expire on December 31 of that year. Rewards earned between July 1 and December 31 will expire on June 30 of the following year. Once AVE Dollars expire, any remaining balance is removed from the account and will not be reissued.
These rewards can be redeemed at the end of your in-school Book Fair or online using your AVE admin account. Once AVE Dollars are assigned to your online admin account, they cannot be converted to cash. AVE Dollars earned from online sales are not eligible for conversion to cash.
